Frequently Asked Questions
Everything you need to know about shopping with Lachoix.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
Lachoix accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What should I do if my item arrives damaged?
If your order arrives damaged, please take photos of the item and the packaging and contact our customer service department within 48 hours of delivery for a replacement.